Do you dance with customers or just step on their toes?

Customer experience is on everyone’s lips and in just about every presentation discussing digital. While the focus on customers is correct, and critical to digital success, many digital customer experiences come too close to the same old process enabled by new technology. Many companies...

In its latest State Tech and Science Index, the California-based Milken Institute reinforced the perception that the Midwest is a frozen wasteland amid the nation's high-growth economy. Small New England states such as Rhode Island, New Hampshire and even Vermont — with no city larger than...

On Wednesday, Dropbox unveiled a new API (see our API explainer) intended to let large corporate clients tie third-party security tools into Dropbox 's cloud storage. Next week, its rival Box plans its own security announcement aimed at helping employees at big organization collaborate and...

As hospitals and physician practices struggle to meet Stage 2 standards for Meaningful Use (MU) of EHRs, the federal government is getting ready to write the rules for Stage 3. With interoperability – a centerpiece of Stage 2 – lagging, providers are questioning the direction...

In the daily quest to get things done faster and better, one thing often gets lost in the shuffle: the user experience. Unfortunately, many CIOs and other executive haven't received this memo. The end result? Products, services and functionality that either don't work or consistently...

All too often, companies take the scope of their offerings as a given, delaying changes that make the organization ripe for disruption. Kodak stuck with “film” as its core business while competitor FugiFilm Holdings, Inc. accepted the inevitability of digital replacing film. Fugi transformed its...

The U.S. tech industry has been fighting for reform of the country's immigration system for years. On Thursday, President Obama gave the industry what they called welcomed help -- but that's not nearly all they want. Fwd.us,, the immigration reform group spearheaded by Facebook chief executive...

Technology has been accused of making many a job disappear, like the production line or the accounting office. And it is not done yet. A company often resembles its communication and technology system. In the era of cloud computing that the tech industry is moving into,...

The latest bid to simplify data storage comes from a team that includes Steve Wozniak, a guy who knows a thing or two about making technology easier. The co-founder of Apple has joined former colleagues from flash storage maker Fusion-io at Primary Data, a Silicon Valley...