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Customers are becoming "impatient narcissists," according to Rick Davidson, president and CEO of the consultancy Cimphoni. "They want what they want, and they want it now," he said during this presentation on cognitive computing for the enterprise at the recent Fusion CEO-CIO Symposium in Madison,...

While CIOs are in the midst of transforming their companies into digital enterprises, experts have begun to sound a new alarm bell: The next wave of disruption has already started. Rick Davidson, founder and CEO at Cimphoni, a consultancy focused on the intersection of business and...

Microsoft’s recently launched, A.I.-powered bot Tay may have embarrassed the company when Twitter users taught the machine how to be racist, but Microsoft hasn’t given up on the future of bot development. It’s just getting started. At Microsoft’s annual Build conference in San Francisco today,...

If business organizations are not thinking about the experience customers have with their respective organizations, they run the risk of becoming another casualty of disruptive business models. In this age of the digital enterprise, customers have extremely high expectations regarding their encounters with your products...