IT

In this still-unfolding “age of the customer,” consumer expectations have been shaped by their experience with mobile devices and apps. The resulting ubiquitous availability of information technology services outside the corporate data center will challenge company IT departments to remain relevant or become yet another...

Sometimes the security, IT, risk, and privacy offices just can't get along. Fifteen-year-old girls are the go-to experts on the phenomenon of a "frenemy" -- a person who is both your friend and your enemy. Yet, even 15-year-old girls would agree that leaders of security, privacy,...

In 2007, Apple introduced its first generation iPhone. Yesterday, it announced the launch of its much-anticipated iWatch. It’s just one example of how consumer technology is marching on at an unprecedented rate. But as CIOs well know, the continual hardware upgrades, not to mention the...

If your digital strategy doesn't include how you're going to make money from a digital initiative, you're doing it wrong: The Data Mill reports. Companies have become obsessed with all things digital. But here's the harsh reality: They're also introducing ways to erode their own business,...

Buying digital is not enough. It's up to CIOs to enable better business and customer engagement, not just rehash the business in a new format, Mark McDonald, managing director at Accenture, told executives at the Fusion 2015 CEO-CIO Symposium....

The acceleration of technological change and the apparent chaos it creates are a huge opportunity. In a wide-ranging presentation to executives at the Fusion 2015 CEO-CIO Symposium, Peter Coffee, VP for strategic research at Salesforce, rounded up some of the ways that market changes and...

It's time to clear the clutter. Remove obstacles. Or weed the garden, as Rick Davidson, interim CIO of AAA and CEO of Cimphoni, put it at the Fusion 2015 CEO-CIO Symposium. The "weeds" are business rules, processes, and implementations that make it difficult for customers...