Commentary

Managing resources has been the core of IT for the past 40 years. IT management started by managing scarce technical skills transforming manual functions into automated processes. Resource management has evolved into demand management disciplines including program/project management; PMO, chargeback and IT service...

I recall a discussion about rising unemployment which I had with the late Peter Drucker shortly after 9/11 in which he told me that throughout modern history people have been haunted by the specter of unemployment as an apocalyptic event when in fact employment was...

So-called "bridge financings" between rounds of venture capital financings often take the form of convertible debt with an “equity kicker,” usually in the form of warrants. Paul Jones steps us through the process of seed financing and the use of convertible debt with warrants...

CIOs are taking stock of their accomplishments in 2009 as they are wrapping up their 2010 planning discussions. Given the focus on cost cutting, many CIOs will be eager to show how they were able to “do more with less.” IT’s success in cutting...

What makes a good CIO great? The last few blog posts have sought to answer this question in terms of the characteristics of a great CIO. The characteristics, listed below, provide some guidance on what a great CIO is, but not necessarily how...

Twitter is like an emotional outburst: Tweets are brief, immediate, expressive, short-lived and attention getting. That’s why it’s no surprise that Twitter has become a great tool for customer service. On any given day, users are bashing and celebrating their favorite brands in...

A short three years ago, the Office of the National Coordinator for Health Information Technology was funded at a level of less than $150 million. Today, thanks to the Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH)—part of the American Recovery...

No one person has all the answers all of the time. The world is just too complex, moves too fast and has too many variables for an executive to know everything and be right every time. Great executives, including great CIOs, know this...