Commentary

What makes a good CIO great? The last few blog posts have sought to answer this question in terms of the characteristics of a great CIO. The characteristics, listed below, provide some guidance on what a great CIO is, but not necessarily how...

Twitter is like an emotional outburst: Tweets are brief, immediate, expressive, short-lived and attention getting. That’s why it’s no surprise that Twitter has become a great tool for customer service. On any given day, users are bashing and celebrating their favorite brands in...

A short three years ago, the Office of the National Coordinator for Health Information Technology was funded at a level of less than $150 million. Today, thanks to the Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH)—part of the American Recovery...

No one person has all the answers all of the time. The world is just too complex, moves too fast and has too many variables for an executive to know everything and be right every time. Great executives, including great CIOs, know this...

With Google, it’s not uncommon to find millions of results for your search query. The uncommon thing is caring about ANYTHING after the first page. Why? Millions don’t matter. Google users want instant gratification when they’re searching. Consider these facts: According to...

Great CIOs are business leaders and see business results. The time was that being a great CIO involved being a great technologist. The relationship between leadership and mastery of a subject matter is strong, particularly in technical disciplines. After all how can a...

Suddenly some explosively positive and futuristic pragmatic policies about the Internet and global e-commerce are creating amazing galaxies of business naming. With already 1.7 billion online users and 1 billion more on its way the new business naming capabilities befitting advance and intricate platforms of...