Commentary

Customer experience is on everyone’s lips and in just about every presentation discussing digital. While the focus on customers is correct, and critical to digital success, many digital customer experiences come too close to the same old process enabled by new technology. Many companies...

In its latest State Tech and Science Index, the California-based Milken Institute reinforced the perception that the Midwest is a frozen wasteland amid the nation's high-growth economy. Small New England states such as Rhode Island, New Hampshire and even Vermont — with no city larger than...

All too often, companies take the scope of their offerings as a given, delaying changes that make the organization ripe for disruption. Kodak stuck with “film” as its core business while competitor FugiFilm Holdings, Inc. accepted the inevitability of digital replacing film. Fugi transformed its...

When Diane Schwarz became CIO of Textron in 2013, the company had a Chairman’s Award for innovation which focused on product and services innovation, but it had no awards for innovation in IT. As part of a drive toward instilling a culture of...

A techie’s Thanksgiving prayer to the Great CIO in the Sky: As we gather this Thanksgiving to share time with family, friends and food, let us count the blessings of our digital age… using zeros and ones only, of course. We are thankful for some...

Most high impact entrepreneurs need capital to build their businesses. The amount of capital, and the timing of the infusion(s), is mostly a function of the kind of business/business model and the time it takes to get home – that is to an exit...

In manufacturing processes, the rate at which goods or parts can be made, or throughput, is perhaps the most important metric for a factory. Faster production allows for more orders and subsequently more revenue. Therefore, manufacturers should try to produce as fast as possible, right?...

A general focuses on the battlefield and where the enemy is coming from, while the soldier in the foxhole keeps his sight within a 10-yard perimeter. In a similar vein, business leaders must understand the lay of a more expansive external environment while others define...