Technology companies require a very special breed of person to staff customer support centers. These specialists must be able to diffuse caller's frustrations caused by a breakdown of a complicated computer system, and then be able to sort through all the complex issues to fix...
Madison, Wis. – During the height of the “mad cow” scare in Great Britain, the parody newspaper “The Onion” ran a story headlined “English beef approved for Irish consumption.” The headline was good for a laugh – but it also carried a smidgeon of truth...
Plymouth, Wis. - Now that the promise of Silicon Valley has joined the doom of Y2K in the ash heap of history, it is an appropriate time to revisit the importance of technology to Northeast Wisconsin. After billions and billions of dollars have been spent...
The Wisconsin Technology Network (WTN) just turned one! It is both rewarding and inspirational to look back and see what we have accomplished in just 12 months of online publishing....
MADISON – Was 2003 a year in which Wisconsin’s “real-time” economy gained time – or lost it? A review of the year’s top technology news stories suggests the state is becoming a place where innovation, intellectual property and investment are welcome....
MADISON -- A source close to the toy industry has once again leaked an advance copy of Santa’s perks list for Wisconsin politicians. Here’s what the good (and not-so-good) boys and girls in Madison and Washington may find in their stockings this Christmas morning. But...
Last week, I shared with you my observations on the French technology market. From Paris, I traveled on to Tel Aviv and spent two and a half days talking to technology companies in Israel. Though I rarely ventured from my hotel, it was a fascinating...
The current state of energy policy in the Wisconsin, especially after the California Energy Crisis and the Blackout of 2003, is undergoing a paradigm shift. There was a time when the major power for change in the electricity industry resided with the utilities, the federal...
To get an idea of the intricacy possible in machining and tool making these days, consider the following: using electro-discharge machining, or EDM, you can tunnel into the thin side of a dime, remove all the metal under the image of Roosevelt,...
MILWAUKEE – Dean Amhaus, the image-conscious president of Spirit of Milwaukee, won’t even mention the title of that 1970s sitcom featuring two ditzy women who worked at a Milwaukee brewery. The name of the show (let’s call it “L and S,” in respect to Amhaus)...