Commentary

We’ve all worked on those projects. You know the ones. They start with a glorious vision: Sun’s out, top’s down, tunes are cranked and we’re cruising down the highway to implementation. And then there’s a revenue shortfall, or a revolt by some neglected stakeholder or...

As terms like “full service” and “self service” become synonymous; related technologies such as wi-fi and broadband become commonplace; and, tech-savvy consumers increase their demands for convenience the opportunities and growth for self-service technology seems limitless. Perhaps, that is why Gartner has identified self-service technology...

Voice traffic leaps to the Internet and phones become computer devices Chances are you have already received phone calls that spent part of their time on the Internet, thanks to a technology that has finally crossed into the mainstream. ...

About 18 months ago, I sat with the product managers at Palm and got a peek at the first Zire handhelds. These were the $99 devices intended to be an entry-level digital organizer for the masses of people who shopped at places like Radio Shack...

Forget about asking whether technology drives business or business drives technology. Stop worrying about whether or not technology is strategic. Silence all the rattling about how superior this technology is to that technology. In technology, as with love, there are certain questions that if...

Many companies are their own worst enemies when it comes to retaining young talent. I’ve lost count of the number of managers I’ve met that have given up on this task. Many seem to believe that young people have some form of career ADD or...

Over the past month, I've seen a half dozen great products that may never see the light of the technology market. The products vary widely from unique hardware devices to much-needed vertical software applications to exciting new mobile services and beyond. Each concept is carefully...