Developing an awareness of how others see you is one of the hardest but also most important things you can do. Here's how. Whether you're leading 2 or 2000 people I can assure you of one immutable truth about leadership that you need to always keep...
In 1989, the CEO of my global employer allowed me to work from home rather than demand I move halfway across the US to be near corporate headquarters. Two technologies made his decision possible: Overnight delivery and an early fax machine. I was the first...
Might Martin O’Malley beat Hillary Clinton in the primary? Not according to Washington Post columnist Dana Milbank, who dismissed the declared candidate’s primary chances. Calling the former Baltimore Mayor and Maryland Governor a “wonk,” Milbank’s March 11 column applauded O’Malley’s many real accomplishments but...
Grrrrrr….. Are your customer touch points creating frustration or delight? How often have you ended up raising your voice with a customer service representative or an automated voice system? It happens to me whenever the specifics of my situation fall outside a company’s “rules” for its software...
This question re-emerges as organizations complete their initial investments in digital technology. Much of that investment concentrated on applying new technologies to existing products, practices and processes. In that sense digital strategy was much like IT strategy – a process of selecting which technologies you...
Neil Karolek, the gregarious yet all-business president of TLX Technologies in Pewaukee, is blunt when he talks about his company’s entry into international markets. “Don’t do it like I did it!” Karolek told about 50 people at a March 12 meeting of the Wisconsin Innovation Network’s...
Welcome to Costco where you feel you are walking through a yellow page directory. A walk down one warehouse building aisle took me past a Lennox furnace for sale, hanging laundry baskets, snacks and piles of men’s blue jeans, eventually arriving at my destination, top...
Companies that capitalize on making more efficient use of people and their possessions are changing some traditional business models. The most familiar examples are mobile applications that facilitate ride-sharing – Uber, Lyft and Sidecar are prominent examples – or ways to rent other people’s homes,...
The role of IT is changing. Not that all of you CIOs, CTOs or other IT leaders haven’t already noticed. From industry surveys to thought leadership insights, it appears we’re all in agreement: IT is taking on a strategic leadership role, shifting focus from traditional...
2015 will be an extraordinary year; it's the first year that Gen Z, individuals born in 1995 and beyond will begin entering the workforce. At two billion strong globally Z is the single largest cohort to ever sweep through civilization. Hyperconnected, wielding extreme social influence, and...