Commentary

I have had the privilege of knowing the folks at Aver Informatics since the team consisted of the two founders and the plan was on the back of an envelope. It has been quite a ride over the last few years, a ride that,...

Five considerations to define a healthy balance within ERM
Where does the board’s role begin and end regarding risk? A company's core objective is to create and increase wealth for its shareholders. Collectively, directors provide leadership toward this objective through two primary functions: 1) decision-making and...

Developing an awareness of how others see you is one of the hardest but also most important things you can do. Here's how. Whether you're leading 2 or 2000 people I can assure you of one immutable truth about leadership that you need to always keep...

In 1989, the CEO of my global employer allowed me to work from home rather than demand I move halfway across the US to be near corporate headquarters. Two technologies made his decision possible: Overnight delivery and an early fax machine. I was the first...

Might Martin O’Malley beat Hillary Clinton in the primary? Not according to Washington Post columnist Dana Milbank, who dismissed the declared candidate’s primary chances. Calling the former Baltimore Mayor and Maryland Governor a “wonk,” Milbank’s March 11 column applauded O’Malley’s many real accomplishments but...

Grrrrrr….. Are your customer touch points creating frustration or delight? How often have you ended up raising your voice with a customer service representative or an automated voice system? It happens to me whenever the specifics of my situation fall outside a company’s “rules” for its software...

This question re-emerges as organizations complete their initial investments in digital technology. Much of that investment concentrated on applying new technologies to existing products, practices and processes. In that sense digital strategy was much like IT strategy – a process of selecting which technologies you...