Author: WTN News

What is going on in IT? You guys don't seem to want to stay where you are. A quarter of the 240 IT pros surveyed by CareerBuilder are actively looking for a new job, even though they are already employed. Over 80% of the 1,300 IT...

Despite high-profile launches, these core apps are still trailing the field. The number of fronts where Apple and Google are battling directly seems to grow with each passing month: desktop OSes, mobile OSes, digital assistants, cloud-based office apps, smartwatches, maps, and so on and so on. Health...

In the age of reform, healthcare settings are becoming more diverse. You've probably heard of consumer-driven healthcare. Well, how about the medical retail store? Walgreens' Adam Pellegrini visited Madison Tuesday to discuss the role of the retail healthcare delivery via Walgreens' Omni-Channel Digital Health program....

Might Martin O’Malley beat Hillary Clinton in the primary? Not according to Washington Post columnist Dana Milbank, who dismissed the declared candidate’s primary chances. Calling the former Baltimore Mayor and Maryland Governor a “wonk,” Milbank’s March 11 column applauded O’Malley’s many real accomplishments but...

In this still-unfolding “age of the customer,” consumer expectations have been shaped by their experience with mobile devices and apps. The resulting ubiquitous availability of information technology services outside the corporate data center will challenge company IT departments to remain relevant or become yet another...

SEATTLE — Federal regulators have given Amazon a green light to begin testing drones, but it will most likely take years before the online retailer can start delivering packages from the air to peoples’ homes. The Federal Aviation Administration on Thursday gave Amazon permission...

Grrrrrr….. Are your customer touch points creating frustration or delight? How often have you ended up raising your voice with a customer service representative or an automated voice system? It happens to me whenever the specifics of my situation fall outside a company’s “rules” for its software...

This question re-emerges as organizations complete their initial investments in digital technology. Much of that investment concentrated on applying new technologies to existing products, practices and processes. In that sense digital strategy was much like IT strategy – a process of selecting which technologies you...