23 Aug A look inside Epic’s EHR design and usability teams
Janet Campbell is a software developer and vice president of patient engagement at Epic Systems.
In that role, she is focused on patient portals and engagement features but also on home health and telemedicine. That means working closely with the usability team as well as the standards and interoperability experts.
Campbell and other Epic developers — notably Sumit Rana, Epic’s senior vice president of R&D — work with clinicians toward the end goal of being to enable doctors and nurses to interact with patients in a way Campbell described as focused and friction-free.
Programmers doing fieldwork
“Anything and everything we now develop, whether it’s for a doctor, scheduler, caregiver, we’re always thinking how would a patient be a consumer of this information, and how would you think about that end-to-end thing,” said Rana, who in his early days at the company led the development of Epic’s MyChart patient portal.
Rana recounted working at a client health system in Chicago back in 2001-2002, when he had first started at Epic, and spending four nights in the ICU observing workflow.
“Until then I sort of knew what people wanted us to do,” Rana said. “I knew the features we wanted; I knew the technical components. But I did not get ICU – what it means to be in an ICU.”