17 Oct Mayo Clinic's patient portal back on track
The patient portal launched in July 2007 at the Mayo Clinic was running smoothly until bedlam broke loose last December.
The Medfusion system was on overload due to the software company’s rapid growth, and for a month or so, online access was sporadic.
Such are the growing pains as doctors embrace the technological revolution.
Mayo’s experience with its first ePatients was the topic of an Oct. 14 presentation at the annual scientific assembly of the American Academy of Family Physicians in Boston.
John Bachman, MD, a consultant in family medicine at the Rochester, Minn., group practice, detailed Mayo’s switch from on-site appointments to online visits, highlighting the experiences he faced as lead coordinator. Bachman wore a Star Trek costume to underscore the warp speed changes in store for family practitioners.
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