01 Oct Ensuring IT`s survival
In this era of insolvent banks and auto companies on the brink, it’s essential that you, as an IT executive, take four major steps to ensure both your survival and the survival of your IT department.
First, you must quantify the number of calls the IT department receives from inside and outside the company. This leads to the second step, which is to know your users. Third, make sure the IT department’s goals are aligned with those of the business. Fourth, analyze your purchasing of IT goods and services.
Knowing how many calls your IT department gets and how fast it responds to user requests is the key to your survival and that of your department. Admittedly, finding this out requires you to do some research. But this data will enable you to spot trends and will prove useful when you’re requesting or buying resources for your department.
You should know how many calls, e-mails, instant messages and verbal requests for help your department gets. However, just having this data is not enough. On a regular basis, you need to let your chain of command know that you have gathered this data and are using it to improve your organization’s performance.
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