02 Sep Google's dashboard doesn't explain the Gmail outage, and that's a problem
It’s too bad the National Transportation Safety Board can’t investigate Google to find out just why Gmail crashed Tuesday as Google’s explanations for its outages (via its dashboard) are short and kindergarten-like.
The NTSB would seek out the root cause of the outage, hold hearings and issue a report with recommendations for fixing the problem. But Google follows the standard operating practice of cloud and SaaS (Software-as-a-Service) providers, and that is to tell customers as little as possible about an outage. They treat their customers like dumb bunnies.
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