02 Sep Why CIOs are taking a new look at sharing IT infrastructure and applications
The world’s top hotel companies have collectively invested tens of millions of dollars to implement their own customized reservation systems—considered the heart of their operations. Each hotelier views the capabilities of these systems as providing them with some competitive advantage over how they calculate rates and room availability.
But the transaction-processing side is considerably more mundane than the algorithms that put individual guests in rooms. While the hoteliers aren’t quite at the point of viewing hotel reservations as a commodity service, the potential cost savings that could be gleaned from the creation of a shared, industrywide system is enough of an enticement to have brought the CIOs from these companies together to explore the possibilities.
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