19 May CIO returns from two years as operations SVP ready to drive IT value
CIOs who have stints on the business side often return to IT refreshed and with new ideas for how to run IT efficiently and meet business needs. That was certainly the case for Rick Roy, CIO at CUNA Mutual Group, who returned to IT this year committed to IT value after two years on the operations side.
Roy, hired as chief technology officer in 2003, was tapped to serve as senior vice president of customer operations from 2006 through 2008 during a major business process re-engineering initiative. The aim was to significantly prune product lines at the $3 billion provider of insurance to cooperatives and credit unions, and — most important — boost profitability.
At a 75-year-old company with 95% market share, the re-engineering required wills of iron and stomachs to match, CEO Jeff Post said at the Fusion 2009 CEO-CIO Symposium earlier this year. But without this massive change, he said the Madison, Wis.-based company might well have been a casualty of the 2008 financial meltdown.
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