31 Mar Electronic content still out of control
In its annual “State of the ECM Industry” research report, AIIM has found that managing electronic office documents is still a challenge for almost half of all organizations, and that more than 75% of all businesses do not have control of the modern business communication channels—instant messages, text messages, blogs and wikis. However, AIIM’s research also found that whereas two years ago compliance was the main driver for bringing this content into a controlled and searchable environment, cost savings and efficiency are now the main motivating factors.
According to the AIIM survey, for those that have invested in ECM or document and records management solutions, hard dollar savings have on the whole turned out on plan, and soft dollar benefits have exceeded expectations. Compared to other significant technology investments, ECM implementations have generally produced better returns.
John Mancini, President of AIIM, comments, “For many organizations, poorly managed and out of control information represents a huge potential source of bottom line savings in this tight economy — if only organizations would just take this cost saving seriously. Controlled content can be fed into business processes to speed them up, cut down travel via project collaboration, and form a knowledge base for the business. Uncontrolled content represents a lost opportunity – and a major compliance risk.”
The survey also found that spending on Business Process Management (BPM) and Workflow was likely to grow strongly in 2009, with Enterprise Search, Email Management, Document Management and Records Management all set to show positive growth.
The full report in the AIIM Industry Watch series, “State of the ECM Industry – who’s achieved it, how are they doing it and is it working for them?” can be downloaded free at www.aiim.org/stateofecm2009.