19 Mar Business intelligence strategy success a matter of alignment
Business intelligence (BI) remains a top investment priority for companies of all sizes, but there are disconnects between these investments and the business value derived. In fact, only 15% to 20% of business users in organizations that have a business intelligence strategy are actually using BI tools, according to Gartner Inc.
Analysts and attendees at the Gartner Business Intelligence Summit here point to a host of reasons for this disconnect: a lack of partnership between IT and the business side of the house, users’ comfort with the tools they already know such as spreadsheets, a fragmented corporate strategy with business units making their own BI tool and strategy decisions, no connection between BI and business processes, and no governance over BI — or too much.
“BI grew up departmentally … you have 100 [users] moving independently. And then again, other organizations have the problem of centralized BI that creates a bottleneck of users wanting their business needs met,” said John Van Decker, an analyst at Stamford, Conn.-based Gartner.
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