10 Mar Understanding what support techs say and what they really mean
It’s time to look at the difference between what IT pros often say and what they mean.
Even though they try their best to communicate honestly and clearly with our users, we have to admit that we sometimes fall back on a few handy excuses or stalling tactics. In this video, I’ll illustrate with a few examples. You decide if any of them sound all-too-familiar.
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