08 Oct Gosnell out, Rick Roy in as chief information officer for CUNA Mutual Group
Madison, Wis. – Thomas Gosnell, who has served as chief information officer of CUNA Mutual Group since 2006, has left the company to pursue other career opportunities, a company spokesman confirmed.
Gosnell has been replaced on a permanent basis by Rick Roy, the company’s former chief technology officer, according to Rick Uhlmann, senior manager of media relations for CUNA Mutual Group.
In 2003, Roy had replaced Steve Haroldson, who retired as the head of the company’s IT organization, and served in that capacity until 2005. For the past three years, Roy has headed up CUNA Mutual Group’s customer operations unit.
“Rick will be going back to a position he’s very familiar with,” Uhlmann said.
During Roy’s tenure as chief technologist, the company developed its Claims Express system, which is designed to increase claims accuracy and expedite the processing of insurance claims. The system eventually won an InfoWorld 100 award, which is given to recognize creative uses of technology to advance business goals.
Roy was a speaker at WTN Media’s 2005 Fusion CEO-CIO Symposium, where he spoke on how the skill base of chief information officers was transitioning away from a mere technology focus to tasks and qualities like fiscal management, business organization, and leadership.
Before moving on to the customer operations unit, Roy had brought an increased focus on benchmarking and IT governance to CUNA Mutual Group.
In a related matter, Uhlmann also confirmed that former CUNA Mutual IT staffer Sean Fallon has left the company.
CUNA, which provides insurance and other services to credit unions nationwide, reports $2.7 billion in annual revenue and employs 4,500 people.