21 Nov Outsourcing fills gaps and drives U.S. back toward innovation
What’s the big deal, when every major corporation in the United States searches for an Indian company so they can park all their mundane information management under a banyan tree?
Protesters during the industrial age screamed against rapid automation as a serious threat to jobs and a possible destruction of society. They later protested about the manufacturing meltdown during the embrace of the information economy. Now, listen to the roar as we enter into a global tide of exporting jobs. Mundane jobs, that is.
Future of a fully outsourced economy
There is no way that a comfortably nestled corporation in a successfully digitized and industrialized U.S. economy can compete with the soft-information-skill-savvy workforce of the Indian subcontinent. There is also no way corporations can afford to skip their global presence by losing their edge, and therefore they have no choice but to embrace a comprehensive outsourcing model.
What is this big economy to do? Take another leap and once again become the big thinker? Create innovative products? Invent new services all based on outsourcing, without too much to worry about high costs of labor, HR complexities or unions?
To those engaged in servicing current and basic information services, the future is totally dark; the lights were turned off years ago. The United States is not isolated; rather, this issue has shaken the entire G8 Empire. The more an economy is structured around information and services, the harder the impact will be. The sky will not fall. No matter what happens, running shoes will never be made in America and neither will the ever-so-repetitive and data-dependent information services. Just think, Columbus was looking for India, too.
Totally branded and totally outsourced
While corporate America is slowly slipping in its international stature for being too caught up in its own internal battles of ideologies, principals and re-alignments, it is equally poised to capture a brand-new reality of once again becoming new international giants servicing the global needs; a motherland of corporate structures, based on sophisticated outsourcing models.
Invent better services; offer better quality, and reach global markets under better American management. Transfer the basis of information-economy jobs to better marketing and global management jobs. It is difficult, but now it is the new way for American corporate branding to stay in power.
Future of a fully outsourced corporation
Corporations will work as an upwardly mobile global management system running in contrast to a data processing and information-handling service organization.
A major meltdown of the entire middle and back end portion of the corporation will make the traditional corporate structure very different. There will be more elimination of most of the repetitive procedures and services. There will be a dramatic increase in global marketing and branding. Digital management systems will reach new heights. A major shift could occur in appreciation of the intellectual property issues and building of global name brand assets.
India is not the enemy. It’s only one of the dozens of countries that is filling the gaps. All those people, who decades ago didn’t adopt the traditional industrial assembly line work style of their parents and opted for information technology as careers, now must discover global marketing and international brand management as possible futures.
Corporations of the major economies can have three choices: Embrace this change and lead by innovation and globalization; re-create the entire organization on a completely out-sourced model; or educate your entire workforce to drop the routine information-based services and to become value-added, knowledge-based, global marketing machines. The other option is to just sit under a banyan tree.
Naseem Javed, author of Naming for Power and Domain Wars, is recognized as a world authority on global name identities and domain issues. Javed founded ABC Namebank International, a consultancy he established a quarter century ago, and conducts executive workshops on image and name identity issues. For comments reach Naseem at firstname.lastname@example.org.
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