Search for @author "Kay Plantes" returned 166 results.
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The Power of Purpose
(May 20, 2015) Calling.
This word is important for both an individual and an organization. On an individual level, a calling is the driving...
Retaining brand relevancy through business model evolution
(April 29, 2015) McDonalds new CEO, Steve Easterbrook, accepted a huge problem as his to solve. The former darling of the fast food...
The power of teamwork. The peril of presumptuousness.
(April 8, 2015) Excuse me for wanting to stretch Wisconsins glorious victory over Kentucky in the NCAA Basketball Final Four into another day....
Disrupting the workplace
(March 30, 2015) In 1989, the CEO of my global employer allowed me to work from home rather than demand I move halfway...
The wisdom of the wonk
(March 25, 2015) Might Martin OMalley beat Hillary Clinton in the primary?
Not according to Washington Post columnist Dana Milbank, who dismissed the...
Pulling weeds to improve the customer experience
(March 19, 2015) Grrrrrr
Are your customer touch points creating frustration or delight?
How often have you ended up raising your voice with a customer...
A winning membership business model
(March 11, 2015) Welcome to Costco where you feel you are walking through a yellow page directory. A walk down one warehouse building...
Online Marketplace Business Models
(February 26, 2015) Marketplaces as physical gathering sites have a long and rich tradition in all economies. There, buyers and sellers meet to...
The Law of unintended consequences
(January 29, 2015) The terrorists who attacked the Paris satirical media organization Charlie Hebdo hoped to silence its voice. Instead, 3 million issues...
Does the breadth of your offering create or steal customer value?
(January 21, 2015) I just spent 10 minutes thinking unkind things about Eddie Bauer. I even shouted an anguished swear word, piercing the...