Search for @author "Kay Plantes" returned 162 results.
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The wisdom of the wonk
(March 25, 2015) Might Martin OMalley beat Hillary Clinton in the primary?
Not according to Washington Post columnist Dana Milbank, who dismissed the...
Pulling weeds to improve the customer experience
(March 19, 2015) Grrrrrr
Are your customer touch points creating frustration or delight?
How often have you ended up raising your voice with a customer...
A winning membership business model
(March 11, 2015) Welcome to Costco where you feel you are walking through a yellow page directory. A walk down one warehouse building...
Online Marketplace Business Models
(February 26, 2015) Marketplaces as physical gathering sites have a long and rich tradition in all economies. There, buyers and sellers meet to...
The Law of unintended consequences
(January 29, 2015) The terrorists who attacked the Paris satirical media organization Charlie Hebdo hoped to silence its voice. Instead, 3 million issues...
Does the breadth of your offering create or steal customer value?
(January 21, 2015) I just spent 10 minutes thinking unkind things about Eddie Bauer. I even shouted an anguished swear word, piercing the...
Wayfinding: Still a Great Business Model Opportunity
(January 13, 2015) When I hike a mountain with many paths, I need a map, signposts, or, even better, a guide. Surrounded...
The public goods nature of cyber-security
(January 5, 2015) Doomed.
That word was my conclusion leaving a recent San Diego event on cyber-security. My city is exceptionally well organized around...
Profiting from free
(December 12, 2014) Can a free offering and a financially sustainable business model co-exist?
Look at the evidence. Wikipedia. National Public Radio. Mozillas Firefox...
Is your scope too narrow or broad?
(November 24, 2014) All too often, companies take the scope of their offerings as a given, delaying changes that make the organization ripe...