Search for @author "Kay Plantes" returned 157 results.
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Does the breadth of your offering create or steal customer value?
(January 21, 2015) I just spent 10 minutes thinking unkind things about Eddie Bauer. I even shouted an anguished swear word, piercing the...
Wayfinding: Still a Great Business Model Opportunity
(January 13, 2015) When I hike a mountain with many paths, I need a map, signposts, or, even better, a guide. Surrounded...
The public goods nature of cyber-security
(January 5, 2015) Doomed.
That word was my conclusion leaving a recent San Diego event on cyber-security. My city is exceptionally well organized around...
Profiting from free
(December 12, 2014) Can a free offering and a financially sustainable business model co-exist?
Look at the evidence. Wikipedia. National Public Radio. Mozillas Firefox...
Is your scope too narrow or broad?
(November 24, 2014) All too often, companies take the scope of their offerings as a given, delaying changes that make the organization ripe...
You are shouting so loudly I cannot hear you
(November 7, 2014) A general focuses on the battlefield and where the enemy is coming from, while the soldier in the foxhole keeps...
The right way for a company to be audacious
(October 20, 2014) The word audacity comes to mind when I think of the fine line brand leaders must walk. Audacious actions can...
Lessons from a food truck for dogs
(October 14, 2014) There are so many lessons in the innovative Milos Kitchen® food truck for dogs campaign, let me count the...
Apple Watch newest watching industry entry
(September 9, 2014) First, let me admit my bias. I wear a gorgeous 14k gold Swiss watch everywhere but in the water. The...
What a Beat Street Coffee Co. & Bistro waiter could teach GMs CEO
(September 3, 2014) The waiter at San Antonios Beat Street Coffee Co. Bistro held the large vintage door for a long time while...