Infor, a provider of business applications built for the cloud, and Quality Reviews, Inc., a real-time consumer and patient feedback software, today announced a partnership to change the way hospitals collect and manage patient satisfaction data. Through this partnership, Infor is able to provide customers access to RateMyHospital®, a HIPAA-secure, cloud-based patient relationship management (PRM) tool that enables hospitals and other healthcare providers to measure, manage, and improve the patient experience.
“Patient experience is top of mind for hospitals; Quality Reviews provides the data they need to monitor, manage, and improve the patient experience in real-time,” said Edward Shin, M.D., CEO and co-founder of Quality Reviews, Inc.. “Partnering with Infor, which automates more than 80 percent of the largest U.S. healthcare delivery networks, gives us the scale we need to help improve the patient experience on an industry-wide level.”
RateMyHospital gives hospital administrators and clinicians actionable patient experience data because patients are texted during (inpatient) and immediately after (outpatient) their episode of care. By capturing real-time patient feedback, hospitals and clinics can assess and improve their Total Performance Score goals under the Centers for Medicare and Medicaid Services’ Value-Based Purchasing program. With 1.5 percent of total Medicare reimbursement at stake in FY 2015 (estimated $1.4 billion), RateMyHospital better positions hospitals, clinics, ACOs, and other healthcare provider organizations to win these incentive payments by delivering superior care and improving the patient experience.
“Helping put the patient back at the center of patient care is the driving force behind the Infor Healthcare software suite,” said Barry P. Chaiken, M.D., chief medical information officer, Infor. “Through our partnership with Quality Reviews, we expect to be able to deliver our healthcare clients the necessary tools to improve the patient experience in the pay-for-performance era of the Affordable Care Act.”