While CIOs are in the midst of transforming their companies into digital enterprises, experts have begun to sound a new alarm bell: The next wave of disruption has already started.
Rick Davidson, founder and CEO at Cimphoni, a consultancy focused on the intersection of business and IT, is one such expert. He calls the next wave “the cognitive enterprise,” where technology systems that can understand, learn and even reason will be able to meet customer expectations before customers know they have an expectation that needs to be met.
Social platforms have become an important workplace tool — and here’s the data point that might actually convince you of that: “One-third of the searches on LinkedIn are by people looking for an expert on something within their own company,” Peter Coffee, vice president of strategic research at Salesforce.com, said during his presentation at the Fusion 2014 CEO-CIO Symposium in Madison, Wis.
You’ve seen it with the rollout of Google Glass, the fanfare over wearable tech and at the movies (Her). Call it contextual computing or ubiquitous computing or the e-life, as we’re wont to do. It’s what happens when the digital and physical are so entwined, it’s hard to tell where one ends and the other begins.