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Blue Cross BlueShield of South Carolina implements Esker solutions

MADISON – BlueCross BlueShield of South Carolina, a health insurance provider that also administers federal health insurance programs, has addressed its evolving document communication needs by designating two Esker Software solutions as enterprise standards. Esker DeliveryWare Platform and Esker Fax respectively provide BlueCross BlueShield with multi-channel, e-document delivery and automated fax.

BlueCross BlueShield has enlisted Esker software and its strategy of total document solutions to meet its varied document communication needs. The insurer has implemented Esker Fax, a solution for automated desktop and production faxing, and Esker DeliveryWare Platform, an e-document delivery solution.

Currently, BlueCross BlueShield has five Esker Fax and Esker DeliveryWare servers and expects to bring another five online by the end of 2004. The IS/telephony team at BlueCross BlueShield will bring additional servers online as it continues to educate its internal customers about the efficiency value associated with e-document automation.

“The way we see it, the possibilities are unlimited,” said Pete Sheridan, manager of telephony at BlueCross BlueShield of South Carolina. “We not only process BlueCross insurance business in South Carolina, we administer Medicare and military health claims for the federal government – and we continue to grow. Reaching an enterprise agreement with Esker provides us many significant benefits, not the least of which is a clearly defined path into the future of document communications.”

“In our line of work, document communications are a huge part of the process. With Esker Fax and Esker DeliveryWare we can grow at our own pace and use the automation technology in their DeliveryWare Rules Engine to automate any business process step that involves documents,” added Anand Jani, systems lead for telephony at BlueCross BlueShield of South Carolina.

Esker Software solutions is an international company headquartered in Madison. Esker helps companies eliminate manual-paper processes and develop solutions to streamline and automate document flow without custom programming.


Gary F. Hunsberger responded 7 years ago: #1

BC&BS SC has failed to recognize important cost saving measures that would provide huge benefits to subscribers. For example, why do they not provide for an option to have refunds direct deposited rather than cutting and mailing paper checks to each insured? Why don't they provide an option for electronic delivery of benefit statements rather than printing and mailing each one to every insured?

This company prides itself on IT and technological achievements but can't find a simple way to save money and better serve their customers. Why is it BC&BS doesn't offer what most big companies and even the U.S. treasury find to be a cost-saving option?

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