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Power services firm JT Packard isn't through growing

Verona, Wis. - Jeff Cason is preparing to expand his company through a series of mergers and perhaps a long-awaited courtroom victory.

As founder of JT Packard & Associates, Inc., Cason presides over a rapidly expanding power service provider. The company has grown by 500 percent over the past three years, and now is the largest uninterruptible power supply (UPS) service company in the country by a factor of five, according to Cason.

With its recent purchase by Anaheim, Calif.-based Power Plus, JT Packard is positioned to acquire a number of smaller, regional service providers, but its legal dispute with UPS manufacturers will define the parameters of its future market opportunities.

Power struggle

UPS systems have been around for 25 years and are "an incredibly critical link in the chain of electricity that comes from the street into the building," Cason said.
Information systems, phone systems, hospital life support systems, and 911 centers all depend on UPS to operate with continuous power. "UPS is a unique animal," Cason said. "We never have to explain to customers why they should buy the service. It's a foregone conclusion because of its critical nature."

With 235 employees, JT Packard reached $41 million in sales last year and will likely exceed $70 million this year, Cason said. To contain this growth, the company is building a new warehouse and office complex in Verona.

Power generation

Power Plus, a provider of temporary electricity for construction sites and generator rental and services, purchased majority interest in JT Packard last week. The purchase will enable several mutual advantages.

"We believe that the biggest focus, or initial, immediate hit of our marriage will be the generator service growth," Cason said. "JT Packard has outfitted the United States with field engineers to work on UPS and batteries, and the next immediate initiative that we believe could happen very quickly is to overlap that national footprint with technicians to work on generators."

Power Plus also will act as a resource for capital and acquisitions. The company has already identified about six regional generator service companies for acquisition to roll into JT Packard.

Legal face-off with OEMs

Approximately three years ago, JT Packard entered its ongoing legal struggle for control the UPS service space.

UPS manufacturer MGE sued JT Packard and several other companies alleging copyright infringement, maintaining that JT Packard illegally used the proprietary software integrated into its UPS systems.

"The service space for UPS systems has historically been dominated by manufacturers," Cason said, and they are now entrenching that dominance by installing "padlock software" on their UPS systems to guarantee their claim on post-warranty service.

So JT Packard responded with a countersuit on antitrust grounds.

Cason argues that the installation of the software, although legal, shouldn't be permissible without informing the customer about it at the time of the equipment sale. By withholding such a disclosure, Cason said, customers are deprived of the option to investigate the total unit life cycle costs.

"We call that a deceptive selling practice," Cason said.

As a result, companies like MGE could establish an unfair price advantage and a eliminate market competition. Cason fears that if this issue isn't addressed, other manufacturers could adopt the same lockout practices.

While all the other defendants settled, Cason is willing to let the federal court decide the case.

Cason said that CIOs, CTOs, and facilities managers of Fortune 1,000 companies shopping for critical power systems are at risk of being "duped" by UPS equipment manufacturers who behave monopolistically.

But the legal dispute only intensified after the initial lawsuit. A second, analogous complaint was filed by Powerware, another large UPS manufacturer owned by Eaton Corp., in federal court on June 17, 2005.

Eaton's complaint asserts that JT Packard is culpable for trademark and copyright violations, "misappropriation of trade secrets, false advertising, unfair competition, and tortuous interference with business relationships."

"Eaton filed this litigation to protect its proprietary intellectual property and expects to be successful in the trial of this lawsuit currently scheduled for January 2007," said Gary Klasen, a spokesman for Eaton.

If Rebecca Pallmeyer, a federal judge in the U.S. District Court for the Northern District of Illinois, validates Cason's position, however, the case would be a "watershed event" for the company, Cason said. He estimates that the proliferation of the padlock software has effectively locked him out of $30 million or more in potential business.

"There has never been before, in our opinion, behavior as egregious as what the UPS manufacturers are doing today," Cason responded. "It's not about price gouging; it's about not having good service when you need it."

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abcde fghijklmno responded 8 years ago: #1

Perhaps you should revise this story in light of the recent ruling out of the Federal 6th District in Nashville fining Jeff Cason, aka JT Packard, a record 30 percent of revenue in contempt of court for failing to comply with a court injunction. This ruling compelled Cason to settle with MGE for an undisclosed amount for his alledged theft of MGE proprietary software and other materials. The Eaton suit will have a similar liklihood for success.

Kill Bill Vol4 Calif responded 8 years ago: #2

"Perhaps", "Perhaps"... At least have the courage to display a fake user name. Please have your information correct & TRUE. Let me say this, if you are also a 3rd Party Service Company hating the rise of JT Packard aka "Jeff Cason" "With 235 employees, JT Packard reached $41 million in sales last year and will likely exceed $70 million this year, and will NEVER lie to a customer about total number of field engineers across the nation to work on UPS and batteries, emergency service calls, w/a true guarantee of meeting the four-hour response window, with an AVG of 2.5 hrs.

WOW now that's called SERVICE, not like other 3rd parties (Protecting Power Worldwide With Only TEN) JTP succeeded to be the #1 largest UPS service company in the nation by SERVICE, JTP DEDICATED TO THERE EMPLOYEES, HAVING SALES & SERVICE STRUCTURES, OVERALL BY TAKING CARE OF CUSTOMERS & PEOPLE. Lets face it people, do you honestly think JT Packard grew so fast because of an MGE proprietary software. OK, for the people that really know about this whole issue, let me include you in on something, MOST ALL & I mean the majority, of them SMALL TIME, been in the business 10-15 yrs and still haven't came close to 1/3 of the land mark that JTP made. So all of you UPS 3rd Party don't forget that you got spanked too from MGE and you all better get ready for Eaton. Oh boy... Small note: ALL You 3rd Service Party (1/3 is what it is), started and have to this day proprietary books, sheets, etc.

Packard is done responded 8 years ago: #3

Hey Kill Bill Vol4. Looks like Jeff Cason himself couldn't have written that rhetoric any better. Anybody who worked with you knows your ego and writing style. What is the term that you told your employees? ... Hmmm JT Packard was vindicated. WTF. I suppose the penalty of $25-40 million dollars being given to Packard proves who was vindicated. Powerware will finish off your sorry little company and pack of lies which you have spread.

Rick responded 8 years ago: #4

Hi buddy:

Your east coast techs are already looking for jobs now. Instability has begun.

abcde fghijklmno responded 8 years ago: #5

Let's see if I have this correct. Packard steals MGE software and advertises it as "authority and competence" to work on all MGE equipment. Packard uses said software to upgrade UPS to higher kVA and resell at enahnced profits. Packard steals Powerware software and does the same. Packard obtains Liebert proprietary information and does same. But this has nothing to do with Packard's revenue growth. I guess the judge disagreed with Mr. Cason. The real question is why would anyone hire JTP and allow them into their critical data center environment???

Jerry Miller responded 8 years ago: #6

I am proud to be JT Packard employee. I am also proud that I was a service sales rep for the company since 2001 and was able to help JT Packard grow to become the company it is today. Which is, a strong, viable, service organization that puts its customers & employees first.

OEMs and competitors dislike JT Packard - why? Becuase we WON'T play by your rules. We WON'T lie to the customer, we WON'T understaff the field, we WON'T stop growing and beating the competition.

You hate us because your FORMER customers love us. You hate us because your FORMER employees love us.
You hate Jeff Cason because you are jealous that he figured this industry out and you haven't yet.

Sorry that we grew, sorry that we are trying to change the industry. Sorry that we thought we were living in America and believed in a little thing called "Fair Trade." I didn't think that open competition and providing a better service at a better price were all that bad.

JT Packard is here to stay regardless of the outcome of any settlement or lawsuit. Get used to hearing your customers and employees say "Sorry, but I found something better... I am going to JT Packard."

Oh, and NO this wasn't written my Jeff Cason. There are other people that think just as strongly about the competition and think for themselves.

From the sales rep that won Verizon, Oracle, Microsoft, UnitedHealth, Morgan Stanley, HSBC, and more from all of the competitors that hate us...

Just Asking A Question responded 8 years ago: #7

If JT Packard illegally obtained and converted proprietary and copyrighted material, profited from same, and ignored a federal court order to cease such activity, and was found to have done so by a federal judge; what does that have to do with fair trade? And if JT Packard will "steal" software, what would prevent them from directing their employees to "steal" confidential United Health Care information, Morgan Stanley investment information, MS software, or Verizon product information if it suited their interests.... in "free trade" of course? Just asking the (rhetorical) question. The answer is obvious. It financially benefitted JT Packard to convert the software. Therefore, if it would financially benefit JT Packard to convert other confidential information, one must assume that they would do so with no regard to legal considerations.

Packard is done responded 8 years ago: #8

Jerry Miller, you sound an awful lot like the wife of Mr. Cason. Your fair trade and trying to change the industry statements are ridiculous. I guess fair trade = stealing proprietary information for financial gain. Only the Chinese can steal software, duplicate it and profit without penalty. Remember, this is America, where a good lawyer backed by a multi billion dollar company (or 2 companies in this case) will always defend their rightfully owned property. The penalty was more than fitting of the crime.

If JT packard will lie, cheat, and steal from Powerware & MGE when it serves their "interests," what will prevent them from lying, cheating, and stealing from their customers if it serves their "interests"?

If you thought the software was illegal like mentioned in the many articles, Packard should have fought that case. That would have been the right thing to do. Then you would have been the hero or defender of the little man like your many rhetoric filled articles made you sound. Now you just sound silly while holding the company line.

billy bob responded 8 years ago: #9

This sounds a lot less like a story about Robin Hood and more like one about Al Capone..... or did JT Packard not charge the customer when they used the other guy's software? I imagine a bunch of folks were proud that they worked for the Capone gang too. After all, he grew his operation by leaps and bounds and it was unfair that the law prohibited liquor.

JTP Field responded 8 years ago: #10

I am glad to have left my OEM position with APC to be here in the family of JTP. And that is exactly what we are. Sure there are downfalls and tribulations that we as a family must endure. We are supported in our efforts by the brotherhood (and sisterhood) of UPS engineers - we are all the same (those that have dropped loads and those that will). Now that the top of our family has changed no feelings have at the bottom. We are dedicated to our family at work and to our families at home. Our customers come to us because we save them money. We grow because service engineers like me, know the equipment and know how to troubleshoot UPS problems at home. After all, that is why we do this, right - not to puffout our chests and mock others but to take responsibility for our own lives.

notstupidasu responded 8 years ago: #11

You all obviously know no order of anything close to $30M was ever paid to anyone - "the case was settled."
Mr Cason left JT Packard set for life - and you idiots are chasing satisfaction on blogs. JT Packard seems to be doing just fine as well. You guys are lucky he is out of the industry. (For Now) From an outsider, I am wondering what was the purpose of creating the software and why? Smells of anti-trust to me.

frank nitty jr responded 8 years ago: #12

So this Cason fellow runs JTP. The he illegally obtains proprietary software from 2 major companies, justifying the conversion by saying the original creator of the software had no right to it because it appeared to his fine legal mind that such software was unfair and violated undisclosed anti-trust statutes. He then gets sued, manages to sell interest in the company at a handsome profit, negotiates a lower setllement but walks away "set for life." I guess we are really lucky he is out of the industry. The only question that remains is why anyone would do business with anything with which he is associated?

notstupidasu responded 8 years ago: #13


My guess is that his company delivered really good service at a fair price. That is why most customers do business with a company. Unless they were tricked into buying something that had lockout software that [they] did not know about, in which case they might not have a choice.

Jerod Page responded 8 years ago: #14

I think that some of you are missing the point. JT Packard provides quality jobs for our community and revenue for our state.

Mr. Obvious responded 8 years ago: #15

Sure they provide plenty of jobs locally. Just not much parking!

So far it appears JT Packard might survive the vicious attack by the kings of the jungle while trying to steel a scrap. What’s funny is the fact that almost anyone can pick up that software from any one of a few hundred over worked, under paid, and frustrated field engineers.

Are you a third-party company that wants the software? Just dial into one of their current or previous field engineers and ask. They more then likely have a copy they would sell you along with service manuals and schematics. This stuff isn’t protected. You can ask any one of the 1,000 or so guys in this industry working on those things.

JT Packard’s fight might have fallen short of success due to tactics and ethics of an immature owner who’s own staff feared and disagreed with him, but the basis of the argument are still sound. You didn’t want to have to take your F150 to Ford for service so you made them share their service software with Joe Garage. It’s only a matter of time until the UPS industry follows suit. After all, the federal government was duped by Powerware, and I can’t see them standing for that!

upstech responded 8 years ago: #16

Give it guys are theives...and you will pay for your crimes. Im a UPS tech. It's cool that you have some nice big contacts. It doesn't matter to us (the manufacturer) because when the UPS breaks and you can't fix it, you'll be calling us to clean up your mess. Hopefully soon we will stop supporting 3rd party companys. Im geeting sick of going to sites were the 3rd party rep can't solve the problem and telling the customer false info just to cover his behind.

Good Luck.

CO_UPS_FE responded 8 years ago: #17

'UPSTECH'..... I am an FE for JTP in CO. I concede that there are instances where the OEM's are called in to repair a unit with an otherwise 'unfixable' problem. That in itself explains where the allegations from Jeff Cason stem. If the UPS systems were able to be serviced properly (with the appropriate propriatary software), there would be no need to contact the OEM for over-priced, under-delivered, and frankly arrogantly provided 'service'. YOU, as an FE, are no better qualified that an FE from JTP to work on a UPS, based on your own personal knowledge.

I can work on a Powerware, Liebert, APC, Exide, MGE, EPE, etc... equally as well. Put a OE Liebert tech in front of another manufacturer's unit???? Deer in the headlights!!! Anyway, the OE FE attitudes seem remarkably similar to those of the union die-hards years ago. Eventually, the UPS market will demand that this wall of deceit put up by the OE's come down. The 3rd party industry just has to play by the obviously skewed rules for a while longer. Jeff Cason may have made some mistakes, and pissed some people off, but that is what happens when the big dog's have 'scraps' taken off of their plates. Keep bitching, I'll keep making good money, servicing your 'old' customers, and I can work on more than ONE brand of box. See ya when we have all the scraps.

CO_UPS_FE responded 8 years ago: #18

And another point... Some people replying on here tend to throw daggers when we have no idea from which direction you are throwing them.... ie. hiding behind some pseudo-screen name. As for us being 'thieves,' I can personally attest to the fact that EVERY UPS/Dc plant/OE/Bell contractor I have worked for (at some point) uses an under-handed or seemingly deceptive practice to advance their position in their chosen industry. So, those throwing the 'thieves' dagger, please examine the position from which you throw it. This industry, as tight-knit as it is, inherently spawns some 'creative' business models, and practices, as does ANY other truly progressive, competitive industry.

upstech responded 8 years ago: #19

Theives......Like I said before...hopefully we will stop digging 3rd party out of ditches soon. Maybe because you are NOT focused on one brand.. And don't tell me that the service tool will bail you out. I'm talking about 7/10 times I go service a 3rd party UPS. I don't even need a tool nor a laptop to tell what the problem is. 3rd party might be great for PM's, but not for an EM's.

legalinsider responded 8 years ago: #20

Something everyone has overlooked on the "honesty" front is sworn federal testimony that JT Packard modified field reports to create instances where customers where charged to replace "good" control boards...and probably these "old" boards simply went back into their "inventory." Nice way to make $2,500 profit- zero costs! JT Packard's business practices were illegal, unethical, and simply damaging to everyone in the UPS business.

Third-party service providers have a role to play in the industry-since competition is essential to keeping the quality of the overall service higher than monopolisitic many of these third-party providers have replaced "internal" resources once found within facility companies of large businesses... where maintenance facility managers or technicians would often diagnose and fix problems quicker, and for less money by simply accessing the manufacturer's tech support over the phone. Today, that business model has been replaced by a protective, lock-out software driven service model looking to maximize profits.

Look out for someone picking up the football on the five yard line and making it into the end zone...particularly if the "smoking gun" has already been unearthed.

Don't credit Jeffrey with more than he might have gotten away way he had $30 million to pay MGE. My guess is that MGE now owns JT Packard (private company- "independent" recommendations??)...something that was always at the heart of MGE's legal games - acquisition of third parties.

Master CSE responded 8 years ago: #21

As a former Sr CSE of 15 years with Powerware, I can assure you that they as a manufacturer have designed their UPS' to be serviced only by them. At many Grass Roots meetings with the upper management, the "problem" of third party companies such as Jt Packard, Static Power, Jan-Teck, Online Power, Shure Power, etc., were discussed. Their game plan:

1) t
The UPS' software tools are not to be released to customers or anyone else.
2) Parts will take at least eight weeks or more before they are shipped to 3rd party companies.

Does this sound like a fair business ethic to you? The manufactures are doing their best to monopolize the UPS service industry.

upstech responded 8 years ago: #22

And what's wrong with the manufacturer designing the UPS only the manufacturer can service? Why doesn't some 3rd party design their own sofware that the UPS can communicate with. Oh yeah, that costs money. So the manufacturer has to poke out tons of money for enginnering/R&D on software, to let a 3rd party company use it and steal away customers for cheap service? That is one reason why we, as the manufacturer, are more expensive because of the R&D and engineering that support the products.

Wise Owl responded 8 years ago: #23

Go back to the birth of JTP. Jeff Cason stole the customer list of his former employer and friend who was already in the business and begat JTP. He sold used equipment as new, and contracted former MGE employees to do "factory" start ups while wearing their old MGE logo shirts. He also had a bounty out to acquire MGE proprietary dungles and documentation. MGE had copies of his emails to prove this. Jeff is a very smart, slick and cunning. He is a Jeckel/Hyde personality. He had a good idea, but too bad he got greedy, and is too imature to recognize right from wrong.

Visor responded 8 years ago: #24

Without prejudice, as I read through this thread I find it very difficult to understand why most of the focus appears to be on proprietary software use (or misuse) instead of theft of database information.

Surely there must be some way of proving customer databases were "aquired" from the OEM. There is absolutely no way JT or any other ramp-up organization can post this signficant amount of y-y growth without directing their marketing at known customer bases. Organizations these days have to protect their database information more effectively. Unfortunately, these types of organizations pop up on a daily basis whoring the market with the perception and promise of lower-cost service. It is lower cost but 3rd party is banking on the high level of product reliability. If the box doesn't break, the 3rd party "specialist" isn't called to perform and is therefore percieved to be bringing some sort of value.

jtp well wisher responded 7 years ago: #25

Your Michigan tech is leaking jtp customer information to competitor.

Used Equipment Dealer responded 7 years ago: #26

In my opinion, Jeff Cason is an abrasive person to most that encounter him. Most service and or sales companies would prefer to steer clear of him as he has nothing to offer in the way service or intellectual property that is not readily available from more hospitable sources. In my experience with many of the new and late model products being offered today, if they are DOA it's best to get $20/ton for them as many are MFG'ed overseas. Software or not, repair is not that likely to happen. As a used equipment dealer, I am only concerned about 1 thing, moving product and a service dept. that works 8-5 M-F. In my opinion, Jeff's problems stem from his lack of diplomacy only. What he has done is being done in many places in the industry. Manufacturer's are not loyal to distributors, how can they expect any loyalty back. UPS lines are open. Anyone can become a distributor of any UPS MFG'er. I understand Jeff's position, I just don't support his methods. Hope he is relaxing and getting a little sun.
Quote I like: A reasonable man adapts to his environment. An unreasonable man attempts to adapt his environment to hinself, therefore for any true growth to occur, it has to come from the unreasonable man.
Mr. Cason is unreasonable, but I do not disrespect him.

CP8021 responded 7 years ago: #27

Stumbled across this while trying to see what Jeff Cason was up to these days. As a customer of JT Packard both during and after Jeff's owner/management, I can honestly say JT Packard was better off with Mr Cason at the helm.

All of you can say what you want, but as a customer I don't see what was wrong with him offering a competitive service and equipment offering. He and I spoke quite frankly about why he didn't rep a line. He wanted to be able to offer an unbiased approach to a clients needs. This was great for me. I managed multiple healthcare sites across the country all with different requirements, budgets, and restraints and he was always able to find a solution for me. When we would acquire new sites (often with antiquated UPSs), it was a budget crunch to try and put a new UPS in. Jeff's solution to put in refurbished systems helped me to stay within budget and provide the sites with a functional UPS that could be properly serviced in the future.

He was up front with me during the lawsuits and we had/have several of the mfg. systems in question throughout our infrastructure... we stood by Jeff and appreciated what he was trying to do for his industry and his customers. If it was for JT Packard, we would be forced to deal with mfrs. excessive service charges and poor customer service. And, for the customers... it is awful that he lost/settled. It almost sickens me now to hear that some of his competitors may prosper from his legal efforts by filing a class action lawsuit against one of the mfrs. for the software issues.

As an operations manager with a tight budget and national issues, we miss Jeff (and the majority of his management team that has since left JTP since they cannot stand the current poor management of the new regime), and hope that whatever he is doing, he is tackling it with the fervor that he did with the UPS industry. I truly hope to cross paths with him again, and if he ever got into the UPS arena again, would sign with his company in a heartbeat.

anonymous insider responded 7 years ago: #28

Whoa there CP8021 - you're either dumb as a box of hammers or far too close to the Cason persona. In fact, if you are who you represent yourself to be, your large flooded battery plant was ficticiously condemned by Cason in order to sell you a new one. Your 'condemed' batteries were resold to another installation at 100% profit & were in operation as of 2006. Secondly, there was no "rep'd" because every contractual agreement with every manufacturer was blatently violated. The 'unbiased' position was simply making lemonade from lemons. Cason purloined copyrighted & proprietary software to make money. You have no problem with that. Pretty interesting position from someone in the healthcare field dealing with a database of sensitive & confidential user information. Finally, there was no class action suit against the manufacturers. That was a hollow threat to squirm his way into a settlement. If indeed he was so interested in the industry & class action, why is that lawsuit not moving forward today? Any 'settlement' with Cason would be independent of any class action. Yes, he was quite open to you during the law suits! How about some nails to go with those hammers?

Cantbelievethisdiscussionisstillgoingon responded 7 years ago: #29

After reading the many postings I find it interesting to read the many opinions. I worked for an OEM for nearly 20 years and also JT Packard for 3 during its growth period. Working directly for/with Cason was quite a learning experience - both good and bad. Did he steal the software and use it for personal and business gain? Absolutely! Was it right? No but MGE and Powerware holds onto this software lock with every ounce of energy they can knowing what will happen the day somebody actually sues them and wins due to the obvious reason of why that software was written. The main reason is to lock the service. They can spin it any way they like, but it is just dollars and cents. A business decision that will earn them many millions that they will keep by the time anybody actually defeats them in court no matter what penalties they pay.

3rd party service providers have a right in our country to exist but rules apply. (duh). JTP pushed all rules and broke some pretty significant ones.

To Visor: One thing that Cason was a stout believer in was marketing. He spent alot of money to make his money. He had telemarketers on the phone all day long making more calls in 2 weeks than any OEM would make in any 6 month period. The OEM has a customer list of existing customers that they sell to. JTP's customer list is every yellow pages in the country because they do not represent a specific UPS brand and think about it. What company facility does not have power protection? They had a very specific call process and they used it with success. He also hired alot of field engineers who gave him the coverage any "national" service company needs. It wasn't just lip service.

Can every service guy work on every brand UPS effectively with 100% success? C'mon, we know that answer don't we? Of course not but that OEM has field guys that struggle mightily with the products that their own company trains them to work on, which is why every OEM has a tech support department for their own service techs.

Used Equipment Dealer is dead on about Casons personality when dealing with any competitor or even manufacture for that matter. By your own name of Used Equipment Dealer, I would have to list you as a competitor to JTP. Maybe not all the time but he would not treat you as a 100% true blue friend of JTP. Jeff always wanted everybody to think he was the big dog.

CP8021, the reason JTP isn't aligned with any manufacture is that most of them have a service group and wouldn't let the fox in the hen house. Trust me, we tried. Another is his personality. Cason burnt every bridge that was ever built. I think he did this because he had plans to sell the company and didn't care about long-term relationships, only short-term financial gains.

Although Jeff Cason had some (in my opinion) serious business ethics issues, he had probably the most dedicated, intense business plan and some excellent business insight and operational skills. (not always the best personal skills). He also understood some of his limitations as well but didn't always keep himself under wrap.

Would I work or do any business with him again? Not a chance. Have a beer with him? Maybe.

ActualJTPInsider responded 7 years ago: #30

Hey - 'anonymous insider' obviously don't work at JTP anymore. Because if you did, you would know that the class action lawsuit is indeed 100% true. Take a look... So, you can all say what you want about Cason...but how many of your companies will now prosper from what you call Cason's "lack of ethics." And theft. Seems that all of you want to profit from it now. And 'anonymous insider'... if you actually ARE still at JTP - you must have your head in the sand. Can you honestly say that the company is now better off without Cason? You must be one of the lucky few who get to drive the Power Plus Hummer.

anonymous insider responded 7 years ago: #31

That is not a "Class Action.' That is an anti-trust suit brought by 11 plaintiffs against one defendant. Of course I would not expect the finely honed legal minds at JTP-PP to know or understand the difference. It just legal stuff...whatev! And again, anyone with more money than common sense can find a long pocket to sue anyone. The chance of prevailing is what separates the men from the boys.....& I do mean little boys. I am certain that you remember recent history when the DOJ refused to pursue any federal action against MGE or Powerware based on the proprietary software issue. Additionally, the US Middle District in TN also commented that there was not a sufficient showing of anti-trust. Powerware missed the boat when they did not sue these plaintiffs as well as JTP in order to prevent any further actions. Too bad for Eaton, their legal team was also a bunch of snot-nosed kids. This is what you get when you let children rule. Finially, I made no claim about the current status of the company. Cason 'hand-picked' the team that 'hand-picked' most of the existing players before he sold & vacated. No representations are made herein to promote or disparage any person or persons now or previously associated with that organization. Capisco?

mostinsider responded 7 years ago: #32

If you really knew JTP - you would know over 65 perhaps of the service revenue is Liebert - not MGE or Powerware. They sell mostly new Mits gear

outside insider responded 6 years ago: #33

This thread is funny. The manf. tech in here is typical for there kind. The funny thing about them is that when they are offered the 80 grand the rest of us 3rd party guys are getting, how fast they turn on there so beloved oem.
The truth is the oem does have a right to charge since they paid to develop the equipment and software however Cason was right to file anti-trust because of the simple thing called the GOVERNMENT! When the Air Force bought the MGE ups' they needed it was not disclosed that only MGE could service them for now and ever. As everyone knows the govt has to put contracts up for bid and then they choose the most cost effective,(i.e.MGE gives the ups away because they rape you on service) so since they were not given the info up front the taxpayer has to foot the bill in either paying for the upcharge in service or the replacement cost of a ups that can be serviced by anyone. That is why I like Liebert systems.
Mitsubishi is a great unit as well because anyone can service it because it never breaks. We are all in it for the money and I must say the one guy that commented about a deer in the headlights is a little off. I mean have you ever seen an MGE tech with the balls to even attempt to transfer an Exide 3000, let alone know it was actually a UPS, don't get me started on the Teledyne units. Aha I just figured out the crux to this slam, when a company rules the industry for a long time with a great box people copy it and improve on it to make it better leading to the end of the leader, where do those techs go, 3rd party because the boxes are still there and need to be serviced.
As an oem tech your days are numbered buddy so if you want a job in the future you best not slam your brothers so harshly or are you trying to be a manager, the scourge of the industry.
We should be uniting against the liars that they are and put them in there place.
Anyway JTP will be the next PMI and On Services or another will be the next JTP and so on and so on. Just get your training on the static switches because thats where the next huge amount of 3rd party moeny will come from. Anyone who can work the Cyberex ss1-2 will be up for big bonus money and a lot of job security. PDI has got one now that talks and tells you which breakers to flip the Cyberex SS3 does bypass automatically.
Please post back here and forget about the Cason crap, lets just talk about where the next big money will come from. Or better yet debate who's the next to fall and who is on the rise to the top?
And for the record the new management of JTP is quite clueless... and foolishly made the very fatal error of switching from service driven to sales (that's right... w/o their own units/equipment!?...) Seems someone up top missed the memo of what JTP is and does.
And what's worse, carrying it out by neglecting and sabatoging their own Service Department. B/c who cares about the customer's satisfaction, or the fact that service is what made them who they "were" and all they'll ever be. Besides the the ones paying their "far too many cooks in the kitchen" salaries. And further, the only ones who make or break those little contracts.
Lose respect for the technicians and a snowball effect results and ends with loss after loss of contracts. And fact is that kind of service suicide from any "new management group" coming in and trying to implement business models that have no bearings in this industry... impacts either side of the ups market.
And it will be yet another "Once upon a time there was this company..." fairytale.
Rumor has it 'oops they've done it again,' and will be in some hot water with more than one fed agency...?? Whatever could they have done this time!? Makes you wonder with business ethics like theirs... what companys truly want to be associated with? Or would put their critical power/data trust into the hands of a company who not only lacks value of their own service department, but is cutting every possible corner, legit or otherwise, in quality delivery of... just to save a buck on paper??? Customer service? I think not!

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