Horizon prioritizes both data and patient experience

Horizon Blue Cross Blue Shield of New Jersey implemented a fee-for-value healthcare delivery model that uses new technologies to gather data and improve member experience. More than 80 business processes were created or modified, transforming systems for enrollment, claims processing, billing, customer service, provider portals, sales, and benefit monitoring. These efforts earned the company the No. 3 spot in the 2016 InformationWeek Elite 100.

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Widespread IoT adoption requires good user experience

When it comes to the Internet of Things (IoT), the key to widespread adoption isn’t a mass of features, but on how much attention is paid to user experience. Where corporate and industrial buyers may focus on a device’s spec sheet and feature set, consumers care more about how a product is designed and how easily that product integrates into their everyday lives.

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