How business models shape customer experience – a tale of two brands

Business Model Innovation/Kay Plantes: US Airways and Kimpton Hotels both compete in very crowded market spaces where price can make the difference in a consumer’s final selection. But one of them knows how to move beyond price to compete on experience and the other doesn’t. On a recent trip to NYC, I flew on US Air because it contributes to my United frequent flyer status, and stayed at Kimpton’s 70 Park Hotel, because I belong to the loyalty program for this chain of boutique hotels. But with Delta miles and Hilton points, I could easily have made other choices or decided that loyalty points were not worth paying a price premium.

Beyond the HIT Boom

The thriving health care information technology industry is no longer news. But, much like the real estate market, there’s a crash coming, and soon. The American health care industry is normally described in three distinct sectors – providers, insurers and life sciences. While all three sectors contribute to health care, they operate in very different ways, with periodic blurring of relative roles and responsibilities.

Press releases and other news

• The terrifying rise of the political entrepreneur
  Source: Washington Post

So long and thanks for all the fish

CIO Executive Edge/Mark McDonald: This all started back in January 2009 and 718 posts latter with more than 3,700 comments it is time to conclude this blog. During the past four years, the blog has sought to present and share ideas about technology in the enterprise, the role of the CIO and the changing nature of IT leadership. During that time we have explored a range of issues from digital technology to management practices and even the introduction of a magic quadrant covering magic.

Press releases and other news

• Engineers see a path out of green card limbo
  Source: New York Times

Start Me Up Healthcare Conference Aligns Healthcare CIOs, Entrepreneurs and Investors

Healthcare industry leaders, health information technology startups, and investors will converge at the premier “Start Me Up” Emerging Healthcare Technology Conference, June 10 at the Fluno Center for Executive Education in Madison, Wisconsin. This new event is part of the 11th annual Digital Healthcare Conference 2013, a gathering of national healthcare leaders being held June 10-12 at the Fluno Center for Executive Education at the University of Wisconsin.

Health care is on the brink of a more personalized, population-based, pervasive future

We are at the beginning of the beginning of a new age for health care. Digital technology is fundamentally transforming the practice of medicine, but Dr. David Levin, the Chief Medical Information Officer at the Cleveland Clinic, said this is still uncharted territory.

Press releases and other news

• Ministry Health Care plans more than 200 layoffs
  Source: Green Bay Gazett

So You Want To Be A CIO? 4 Tips

I sat on a panel at Interop two weeks ago titled "So You Want To Be A CIO." It was a stimulating conversation with a highly engaged audience. I hope some of the following tips that came out of that conversation and my many years of experience in IT are helpful in planning your own management career.

Press releases and other news

• Attention digital health startups: VCs say now is a ‘great’ time to raise money
  Source: Venture Beat

A trip to the mountaintop: Connecting the dots between health and well-being

Inside Wisconsin/Tom Still: It’s not easy being the Dalai Lama. Not only are you handpicked for the job at age two, with no real choice to become a firefighter, artist or cowboy, but you spend much of the rest of your life – at least, this reincarnation – answering the unanswerable. Such was the “what-is-the-meaning-of-life” tone of a Madison discussion with Tenzin Gyatso, the 14th Dalai Lama, at which six experts on human well-being sought to engage him on some of the mysteries of what it means to be a happy, healthy inhabitant of the planet.

Press releases and other news

• Google's flirtation with being a hardware company is over
  Source: ReadWriteWeb

Executives need digitally different thinking

CIO Executive Edge/Mark McDonald: Digital technology is on the mind of every executive from Sales and Marketing to IT and Operations. Executives concentrate many of these thoughts center around issues of responsibility, authority and budget rather than looking at what is possible, profitable and the other potentials of digital technology. It is a narrow mindset driven by the language of finance rather than the logic of value.

Press releases and other news

• How cloud computing will save Hollywood
  Source: ReadWriteWeb
• Sorry, IT still doesn't do attitude adjustments
  Source: InfoWorld